Terms of Service

This Terms of Service (hereinafter – the “Agreement”) constitutes a public offer addressed to individuals and legal entities by GChat Technologies GmbH Boriñaur enparantza 86 07500, Balearic Islands Spain Website: https://gchatflow.com/ and governs access to and use of the GChatFlow Online Platform, including: the web interface available at https://gchatflow.com/ API (Application Programming Interface) mobile application desktop application related software modules and integrations (hereinafter collectively referred to as the “Platform”). By registering an account or paying for services, the User accepts this Agreement. SECTION 1. GENERAL PROVISIONS 1.1. The services of the Platform may be used by individuals or legal entities (hereinafter – the “User”) in accordance with this Agreement. 1.2. To begin using the Platform, the User must register an account. 1.3. Acceptance of this public offer occurs upon payment for a service period in accordance with Section 8 of this Agreement. 1.4. Acceptance of the offer results in the conclusion of a binding agreement between the User and GChat Technologies GmbH, granting access to the Platform for the selected paid service period. 1.5. If the User disagrees with this Agreement, the User must immediately stop using the Platform and request account deactivation by contacting support at: [email protected] . 1.6. Documentation describing Platform functionality, technical requirements, usage conditions, and updates may be published on the Website and forms an integral part of this Agreement. SECTION 2. DESCRIPTION OF THE PLATFORM 2.1. The Platform is a web-based interface, API, mobile and desktop software solution enabling Users to interact with third parties through electronic messaging and communication channels. 2.2. The Platform may integrate with third-party communication services including but not limited to: WhatsApp Business API Telegram Viber Facebook Messenger Instagram VKontakte Skype WeChat Online Chat widgets other messaging services (hereinafter – “Communication Services”). 2.3. The Platform is not affiliated with, endorsed by, or responsible for Communication Services. 2.4. The Company is not liable for actions, interruptions, policies, or technical failures of Communication Services. 2.5. The Company does not control and is not responsible for content transmitted by Users via the Platform. SECTION 3. USER REPRESENTATIONS 3.1. The User confirms legal capacity to enter into this Agreement under applicable law. 3.2. The User agrees not to use the Platform in violation of: applicable national or EU legislation GDPR and data protection regulations anti-spam laws intellectual property laws international law principles 3.3. The User may send communications only to recipients who have lawfully consented or initiated contact. SECTION 4. USER DATA 4.1. The User confirms that all information provided is accurate, complete and up to date. 4.2. The Company is not liable for consequences of inaccurate or incomplete data provided by the User. 4.3. If false or misleading information is identified, the Company may suspend or delete the User’s account. SECTION 5. ACCOUNT SUSPENSION AND TERMINATION 5.1. The Company may suspend or terminate access at its sole discretion, including in cases of: spam distribution illegal content offensive content violation of this Agreement security threats 5.2. The User may terminate use at any time by submitting a written request to [email protected] . 5.3. The Agreement is considered terminated upon account deactivation. 5.4. The Company may suspend accounts without stating reasons where legally permitted. 5.5. If termination occurs, prepaid unused days may be refunded proportionally upon written request, unless suspension resulted from serious violation of this Agreement. 5.6. Upon deletion, User data will be processed or deleted in accordance with EU law and the Company’s Privacy Policy. 5.7. The Company may implement additional security measures including: mandatory two-factor authentication password strength requirements suspicious activity restrictions temporary access blocking 5.8. The Company is not responsible for losses resulting from compromised login credentials. SECTION 6. MODIFICATIONS 6.1. The Company may amend this Agreement at any time by publishing an updated version at: https://gchatflow.com/terms 6.2. Continued use after publication constitutes acceptance of the updated Agreement. 6.3. If the User disagrees with modifications, they must terminate use before the next billing period. SECTION 7. ACCOUNT SECURITY 7.1. The User must protect login credentials and prevent unauthorized access. 7.2. Any unauthorized access must be reported immediately to [email protected] . 7.3. The User may not transfer account access to third parties without written permission. 7.4. Multi-user access requires purchasing appropriate licenses. 7.5. All actions performed under User credentials are deemed performed by the User. 7.6. The Company does not have access to User passwords. SECTION 8. FEES AND PAYMENT 8.1. The Platform is provided on a paid subscription basis. A limited trial version may be available. 8.2. Applicable pricing plans (“Tariffs”) are published on the Website or provided upon request. 8.3. Payment is made in advance for the selected service period. 8.4. The service period means the prepaid subscription period during which access is granted. 8.5. If the User does not use the Platform during the service period, fees are non-refundable except as specified in Section 5. 8.6. Payments are deemed received when credited to the Company’s bank account. SECTION 9. PRIVACY POLICY 9.1. The Privacy Policy published at https://gchatflow.com/privacy forms an integral part of this Agreement. SECTION 10. LIMITATION OF LIABILITY 10.1. The Company is not liable for service interruptions caused by: third-party services force majeure power outages internet disruptions cyberattacks scheduled maintenance 10.2. The Platform is provided “as is” and “as available”. 10.3. The Company does not guarantee uninterrupted delivery of 100% of messages. 10.4. The Company is not liable for indirect damages, loss of profit, or business interruption. 10.5. Technical support response times are indicative and not guaranteed service levels unless separately agreed. SECTION 11. GOVERNING LAW AND DISPUTES 11.1. This Agreement is governed by the laws of Spain and applicable European Union legislation. 11.2. Disputes shall first be resolved through negotiations. 11.3. If no resolution is reached, disputes shall be submitted to competent courts of Spain. 11.4. Pre-trial dispute resolution procedure is mandatory unless otherwise required by law. SECTION 12. FINAL PROVISIONS 12.1. This Agreement constitutes the entire agreement between the parties. 12.2. If a separate written contract is signed between the parties, its terms prevail. 12.3. Company details: GChat Technologies GmbH Boriñaur enparantza 86 07500, Balearic Islands Spain Website: https://gchatflow.com/ Email: [email protected]